Terms of Service

Terms of Service for VELVET CAVIAR

Acceptance of Terms

By browsing velveetcaviar.com or placing an order with VELVET CAVIAR, you agree to comply with and be bound by these Terms of Service. If you do not agree to any part of these terms, please do not use the website or submit an order.

Order Process and Acceptance

When you place an order, you are making an offer to purchase our products. VELVET CAVIAR reserves the right to decline or cancel any order for reasons including but not limited to:

An item being out of stock
Pricing errors
Suspected fraudulent activity

If an order is canceled after payment has been processed, a full refund will be issued for the charged amount.

Order confirmation emails do not constitute final acceptance of your order. Acceptance occurs only when your order ships.

Pricing and Product Availability

All prices displayed on velveetcaviar.com are subject to change without notice. Product availability is not guaranteed until VELVET CAVIAR accepts your order. Should an ordered item become unavailable after order acceptance, you will be contacted with options to:

Wait for the item to be restocked
Choose a comparable substitute product
Cancel the order for a full refund

Product Descriptions and Compatibility

VELVET CAVIAR provides detailed descriptions for each product, including compatibility with devices such as AirPods, Apple Watches, and iPads. You are responsible for verifying that the product you select is appropriate for your intended device.

Damage caused by improper installation or use outside of the product's stated compatibility is not covered by returns or warranty.

Minor variations in printed patterns or finishes are normal and do not constitute defects.

Warranty Coverage

VELVET CAVIAR products come with a warranty against manufacturing defects, which includes issues like peeling designs, structural cracks not caused by impacts, and functional defects present at the time of purchase. This warranty covers products for up to 365 days from the purchase date.

The warranty does not cover:

Accidental damage such as drops, impact cracks, or water damage
Normal wear and tear including yellowing, scratches, or dents
Damage resulting from misuse
Orders placed more than 365 days ago
Final Sale items

Approved warranty claims typically result in a replacement item. Most claims do not require you to return the defective product. To process a claim, you must provide proof of purchase and a photo clearly showing the defect.

Your Responsibilities

You are responsible for providing accurate shipping and contact information. If an order is shipped to an incorrect address supplied by you, VELVET CAVIAR is not liable for non-delivery. Additional shipping charges may apply if reshipment is necessary.

Intellectual Property

All content on velveetcaviar.com, including text, images, logos, and design elements, is owned by VELVET CAVIAR or its licensors. Unauthorized reproduction or commercial use of this content is prohibited without express written permission.

Limitation of Liability

To the fullest extent allowed by law, VELVET CAVIAR excludes liability for indirect or consequential losses arising from your use of the website or purchase of products. Our total liability for any order is limited to the amount you paid for that order.

Nothing in these terms excludes liability that cannot be excluded by applicable consumer protection laws.

Changes to Terms

VELVET CAVIAR may update these Terms of Service at any time to reflect operational changes or comply with legal requirements. The current version is always available on this page.