Shipping Policy for VELVET CAVIAR
Order Processing
VELVET CAVIAR processes and ships orders within 48 hours, Monday through Friday. Orders placed after 1:00 p.m. EST on a Friday will ship the following week. Processing times may be extended during weekends, holidays, sales events, and for pre-order items. Pre-orders ship on their listed release date, and your item is reserved until it becomes available.
Domestic Shipping (United States)
Orders over $50 qualify for free USPS Standard shipping, which typically takes 3–5 business days. For orders under $50, USPS Standard shipping costs $5.99.
- USPS Standard shipping: 3–5 business days
- USPS Priority shipping (optional upgrade): 1–3 business days for $9.99
International Shipping
Shipping fees and options differ by country and order amount:
- Canada: Free DHL Express for orders over $60; otherwise $7.99.
- Australia, U.K., and Europe: Free DHL Express for orders over $80; otherwise $9.99.
- Other countries: Free DHL Express for orders over $100; otherwise $14.99.
Shipping Times
Shipping times vary depending on your location and shipping method. Expect delivery generally within 5–10 business days after processing for standard shipping options.
Tracking Your Order
Once your shipping label is created, a tracking number will be emailed to you. Please allow 24–48 hours for tracking details to update on the carrier’s site.
- If tracking shows no movement for a prolonged period, please contact VELVET CAVIAR support at cbuzmgka@husng-kang.top.
- VELVET CAVIAR will communicate with the carrier on your behalf to investigate delays.
Lost or Missing Packages
Once packages are handed to the carrier, the carrier assumes responsibility. If a package is marked delivered but you cannot locate it:
- Contact your local carrier office immediately.
- If the package remains missing 7 days after delivery confirmation, notify VELVET CAVIAR support.
VELVET CAVIAR may offer a replacement shipment at no charge. Please note that refunds are not issued for lost orders.
Customs, Duties, and Taxes
All international shipments include the order value on the package as required by customs authorities. Customers are responsible for any applicable customs fees, import duties, taxes, or other charges related to their shipment, even if the package is refused at delivery.
Exchange rate differences applied by banking institutions are outside of VELVET CAVIAR’s control.
Shipping Address Accuracy
Please verify your shipping address carefully before submitting your order. If a shipment is returned or delayed due to an incorrect address or an unclaimed delivery, VELVET CAVIAR support will reach out regarding reshipping options. Additional shipping fees may apply in such cases.